Warranty Policy

Aluralight warrants its LED Mask against defects that result in product failure for one (1) year from the date of purchase (the "Limited Warranty").

What's Covered

During the warranty period, Aluralight will, at its sole discretion, repair or replace the defective part or product, or refund the original purchase price.

What's Not Covered

The Limited Warranty does not cover:

Cosmetic deterioration from normal wear and tear
Damage resulting from accident, misuse, or neglect

Warranty Terms

This warranty applies to the original purchaser only and is non-transferable. No registration is required. Your protection starts the moment you order.

How to Make a Warranty Claim

If you believe your device has a defect covered under warranty, please contact us at support@aluralight.com. You will be asked to provide:

Your order number and date of purchase
A description of the issue
A short video demonstrating the problem (upload to Google Drive, Dropbox, or WeTransfer and share a public link)

Our team will review and advise on next steps. No promises or timelines will be made until the device has been assessed.

Fees

If a return is approved for a defective device, the $100 return processing fee is waived. You will not be penalised for a product fault.