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Shipping, returns, exchanges, and order management
Returns & Refund Policy
Shipping Policy & Delivery Times
Payment Plans — Buy Now, Pay Later with ShopPay
3 articles
Device troubleshooting, warranty, and product support
My Device Won't Charge — Troubleshooting Guide
Warranty Policy
Mask Won't Turn On or Is Unresponsive
How to Clean Your Mask
I Lost My Charging Cable
5 articles
How to get the most out of your Aluralight LED mask
Getting Started — How to Use Your Aluralight
LED Color Guide — What Each Light Does
How Often to Use Your Mask & When to Expect Results
Skincare Routine Order — What to Apply and When
Using the Aluralight Neck Piece
7 articles